Return and Refund Policy

Shipping within the United States

The Gashman strives to ship all orders received before 1:00 PM Pacific Standard Time (4:00 PM Eastern Standard Time), same business day from our  arehouse located in San Fernando, CA. We work with all of the major carriers including UPS, FedEx & USPS. The customer is responsible for all freight charges, insurance, any C.O.D. fees and any other fees. You can also use your own third party shipping account to ship out your orders. All orders are shipped F.O.B. San Fernando, California. Please feel free to contact Honey’s Place Account Manager with any questions.

Changes or Cancellations of Existing Orders.

Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.

Back Order Policy

The Gashman will cancel all back orders if a product becomes unavailable on an order unless otherwise requested by our customers.Please contact The Gashman at admin@thegashman.com to discuss other options.

Defective Policy

We strive to provide the best customer service . We have an easy returns process. Products with manufacturing defects must be returned within 30 days from receipt. Contact Admin@thegashman.com regarding a return. Please note that returns must include a return authorization number(RMA).
• the Admin will issue you an RMA # for the approved items
• Please list all of your items, on a sheet of paper, that you are returning and place that paper inside the box you are shipping back to The Gashman.
• Please put your Return Authorization Number (RMA # ) on your return box(es) to expedite the credit process
• When the return is shipped back to The Gashman and processed by our returns department, your credit memo will be sent to you viae-mail. Please be aware that The Gashman is not responsible for lost, stolen, or damaged packages. We recommend that all packages are fully insured for your return order in the case it is lost or damaged. We also recommend that you use a carrier that can provide you with proof of delivery for your protection.

Refused/Returned Orders

The customer will be charged a 20% restocking fee and all shipping charges on refused orders. Refused or returned orders can be re-shipped only with our customer’s approval and at an additional shipping cost. Please note that any refused order can cause your account to be placed on a “Prepaid Only” status. Note: We will only process returned items that were purchased directly from The Gashman The Gashman is not responsible for stolen, lost or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured. We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.

Damaged Products

All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to The Gashman within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If or when possible, make sure the driver notes the damage.The Gashman asks that you take pictures of the damages to help document your claim. We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers. Contact The Gashman ADMIN with your damage claim reference number assigned by your carrier and we will be there to support you.

Discontinued, Sale or Special Ordered Items

No discontinued, sale or special ordered items will be eligible for a return credit.

Shortages

All orders that leave the The Gashman’s Warehouse are scanned directly into each box before shipping so we can keep mistakes down to a minimum. However, on occasion, an error may occur. Please double check all boxes including the packing material, many times smaller items get missed when unpacking the order. If any item is missing, please contact  admin@thegashman.com ASAP so that we can get this resolved for you.